Return policy
We guarantee 100% customer satisfaction or your money back. No questions asked.
E-mail:vinluzlighting@gmail.com
Returns:Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return address：10727 Commerce Way, Unit A Fontana,CA 92337
Refunds (if applicable)
Items can be returned within 30 days of receipt of delivery.Once we confirm your return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vinluzlighting@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vinluzlighting@gmail.com